Privacy Policy

1. Introduction

Seversoft Technologies ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://seversoftech.com/, use our software products, or engage with our digital services (collectively, the "Services").

We build high-performance software, AI-powered systems, and scalable fintech infrastructure for modern businesses — and protecting the data of the clients, partners, and visitors who trust us is fundamental to how we operate. Please read this policy carefully. If you do not agree with these terms, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you voluntarily provide when you:

• Fill out our "Build With Us" project brief or contact forms
• Subscribe to product updates or communications
• Create an account or register for any of our platforms
• Participate in feedback requests or discovery calls
• Contact us via email, WhatsApp, or scheduled calls
• Submit a support request or bug report

This information may include:

• Full name and contact details (email address, phone number)
• Company name, job title, and your role
• Project scope, requirements, and technical details
• Payment information (processed securely through PCI-compliant third-party processors)
• Communications and correspondence you send us

2.2 Automatically Collected Information

When you visit our website or interact with our platforms, we automatically collect certain technical and behavioural information. This is collected using cookies and similar tracking technologies, and includes:

Usage Analytics (Anonymized):

• Pages visited, time on page, and navigation patterns
• Session duration and bounce rate
• Device type (desktop, mobile, tablet)
• Browser type and general operating system
• Geographic region (country/city, derived from anonymized IP)
• Referral source (domain only, no full URLs)

Technical Data:

• IP address (anonymized for geographic purposes only)
• Browser type and version
• Timestamps of visits and actions
• Error logs and performance data from our platforms

We do NOT collect or store:

• Full IP addresses for tracking purposes
• Personal names or emails through passive analytics
• Biometric or sensitive personal data
• Financial details outside of secure payment processors

2.3 Cookies and Tracking Technologies

We use cookies to improve your experience on our site and understand how our Services are used.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function correctly. Cannot be disabled.
• Analytics Cookies: Help us understand visitor behaviour (anonymized). Only set with your consent.
• Preference Cookies: Remember your settings and preferences across sessions.

You may disable non-essential cookies at any time through your browser settings. Some features of our Services may be limited if cookies are disabled.

3. How We Use Your Information

3.1 To Deliver Our Services

• Evaluate and respond to project briefs and service enquiries
• Onboard clients and manage project delivery
• Provide ongoing technical support and maintenance
• Process service agreements and invoices

3.2 To Improve Our Products and Website

• Analyse usage patterns to improve user experience
• Identify and resolve bugs or performance bottlenecks
• Develop new features, services, and infrastructure solutions

3.3 To Communicate With You

• Respond to enquiries and project updates
• Send service-related notifications and reminders
• Share relevant updates about new services or products (with consent)
• Notify you of changes to our terms or policies

3.4 For Legal and Security Purposes

• Detect and prevent fraud, abuse, and unauthorized access
• Comply with legal obligations and regulatory requirements
• Enforce our contracts and terms of service
• Protect the rights, safety, and property of Seversoft and our clients

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

4.1 Trusted Service Providers

We work with select third-party providers to support our operations, including:

• Payment processors (e.g., Monnify, Paystack)
• Cloud infrastructure providers (e.g., AWS, Google Cloud)
• Email and communication platforms
• Analytics services (using anonymized data only)

All providers are contractually bound to handle your data securely and only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by applicable law, regulation, court order, or other lawful authority.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may form part of the transferred assets. You will be notified of any such change.

4.4 With Your Explicit Consent

We will only share your information with other parties when you have explicitly authorized us to do so.

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes described in this policy or as required by law.

Analytics Data:

• Session-level analytics data is retained for up to 90 days
• Aggregated, anonymized statistics may be retained indefinitely for trend analysis

Client and Contact Data:

• Project-related data is retained for the duration of the engagement and thereafter as required by law
• Marketing opt-in data is retained until you unsubscribe or request deletion
• Support communications are retained as long as the relationship is active

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

6.1 Access and Portability

• Request a copy of the personal data we hold about you
• Request that your data be provided in a portable, machine-readable format

6.2 Correction and Deletion

• Request correction of inaccurate or outdated information
• Request deletion of your data (where legally permissible)

6.3 Opt-Out Rights

• Unsubscribe from marketing communications at any time
• Withdraw consent for analytics tracking via cookie settings
• Manage cookie preferences through your browser

6.4 Restriction and Objection

• Request that we restrict how we process your data
• Object to processing in certain circumstances

To exercise any of these rights, contact us using the details in Section 12.

7. Data Security

Security is core to our engineering practices at Seversoft. We implement industry-standard safeguards to protect your data, including:

• End-to-end encryption for data in transit (SSL/TLS)
• Encrypted storage and secure database configurations
• Role-based access control (RBAC) and multi-factor authentication
• Regular security audits and vulnerability assessments
• Incident response procedures and staff data protection training

While we strive to maintain the highest standards of security, no system is entirely immune to risk. We cannot guarantee absolute security of data transmitted over the Internet.

8. International Data Transfers

Seversoft operates with cloud infrastructure that may store and process data across multiple regions. If your data is transferred internationally, we ensure it is afforded equivalent protection through standard contractual clauses or other legally recognized mechanisms.

9. Children's Privacy

Our Services are intended for business use and are not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

10. Third-Party Links

Our website may contain links to external websites, partner platforms, or third-party tools. We are not responsible for the privacy practices of those services and encourage you to review their individual policies before engaging with them.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

13. Regulatory Compliance

This Privacy Policy is designed to be compliant with applicable data protection laws, including:

• GDPR — General Data Protection Regulation (European Union)
• CCPA — California Consumer Privacy Act (California, USA)
• NDPR — Nigeria Data Protection Regulation (Federal Republic of Nigeria)
• Other applicable data protection frameworks in jurisdictions where we operate

Users in the EEA, California, or Africa may have additional rights under their respective laws. Please contact us to exercise those rights.